Privacy policy

Privacy Policy

At ØVYN, we respect your privacy.

  • What we collect: Only the data necessary to process your order (such as name, address, payment details) and, if you choose, to keep you updated.
  • Why: So you can safely receive your ØVYN order, manage your account, and enjoy the best shopping experience.
  • With whom: We only share your data with trusted partners such as Shopify, payment providers, and shipping services. We never sell your information to third parties.
  • How long: We only keep your data for as long as necessary.
  • Your rights: You may always access, update, or request the deletion of your data.
  • Security: Your data is protected and processed with care.

For more details, please read our full Privacy Policy below.

ØVYN operates this store and website, including all related information, content, features, tools, products, and services, to provide you, the customer, with a personalized shopping experience (the “Services”). ØVYN is powered by Shopify, enabling us to deliver these Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, make a purchase, or otherwise interact with us through the Services. In the event of any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy shall prevail regarding the collection, processing, and disclosure of your personal information.

By accessing or using the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your data as described herein.

Personal Information We Collect or Process

When we use the term “personal information”, we mean information that identifies you or another person, or can reasonably be linked to you or another person. This does not include anonymized or de-identified data. Depending on how you interact with the Services, where you live, and applicable law, we may collect or process the following categories of personal information (including inferences made from it):

  • Contact information: Name, billing address, shipping address, phone number, email address.
  • Financial information: Credit/debit card details, account numbers, transaction details, payment confirmation.
  • Account information: Username, password, security questions, preferences, and settings.
  • Transaction data: Items you view, add to your cart or wishlist, purchase, return, exchange, or cancel, and your purchase history.
  • Communications with us: Information you provide when contacting customer support.
  • Device data: Browser, device, IP address, and unique identifiers.
  • Usage data: How and when you interact with the Services, including navigation behavior.

Sources of Personal Information

We may collect personal information:

  • Directly from you, when you create an account, place an order, or communicate with us.
  • Automatically through your device, including cookies and similar technologies.
  • From our service providers, when they process data on our behalf.
  • From partners or third parties.

How We Use Your Personal Information

Depending on your interactions with us, we use your personal information for:

  • Providing, personalizing, and improving the Services (order processing, payments, shipping, account management, tailored shopping experience).
  • Marketing and advertising (emails, SMS, mail, online ads based on your activity and preferences).
  • Security and fraud prevention (account verification, fraud detection, and safeguarding our Services).
  • Customer support and communication.
  • Legal compliance (responding to legal requests, enforcing our terms, protecting our rights).

Disclosure of Personal Information

We may disclose personal information in certain cases, such as:

  • With Shopify, vendors, and third parties performing services on our behalf (IT, payment processing, shipping, analytics).
  • With business and marketing partners (to deliver marketing and personalized ads).
  • With affiliates within our business group.
  • When required by law or legal proceedings.
  • In connection with business transactions (mergers, acquisitions, bankruptcy).

Relationship with Shopify

Our Services are hosted by Shopify, which collects and processes certain personal information to operate and improve the Services. Your data may be transferred to other countries. Shopify may also use aggregated data from your interactions with us and other merchants. In such cases, Shopify is responsible for processing your personal information. For more details, see the Shopify Privacy Policy.

Third-Party Links

Our Services may include links to third-party websites. We are not responsible for their privacy practices. Please review their policies before sharing personal information.

Children’s Data

Our Services are not intended for children under the age of majority in your jurisdiction. We do not knowingly collect data from children under 16. If you believe your child has provided us with personal data, please contact us to request its deletion.

Data Security & Retention

While no system is 100% secure, we take reasonable steps to protect your data. We retain personal information only as long as needed for business, legal, or contractual purposes.

Your Rights

Depending on your location, you may have rights including:

  • Access to your data
  • Request deletion
  • Request correction
  • Data portability
  • Opt-out of targeted advertising or data sharing/sale
  • Withdraw consent

If you live in the UK or EEA, you may also object to or restrict processing.

To exercise your rights, please contact us (details below). We may need to verify your identity before fulfilling your request.

Complaints

If you have concerns about how we handle your data, you may contact us directly or, depending on your location, file a complaint with your local data protection authority.

International Transfers

We may transfer and store your personal data outside your country. Where applicable, we rely on lawful transfer mechanisms such as EU Standard Contractual Clauses.

Updates to This Policy

We may update this Privacy Policy from time to time. Updates will be posted here with the “Last Updated” date.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:

📧 info@ovyn.store
📞 +32 467 82 20 57

ØVYN is the data controller of your personal information under applicable privacy laws.